Strategic Partner Group - Assistant Program Manager ("Assistant PM").
Location
Salt Lake City, UT
WebBank
WebBank (the "Bank") is headquartered in Salt Lake City, Utah, and is an FDIC-insured, state-chartered industrial bank that provides customized consumer and commercial financing solutions on a nationwide basis.
Strategic Partnership Group
The Bank, under the management of the Bank's Strategic Partnership Group ("SP Group"), is a leading provider of closed-end and revolving private-label (closed-loop network) or bank card i.e. MasterCard) programs ("Strategic Partner Programs").
Operating in cooperation with third-party vendor relationships ("Strategic Partners"), the Bank originates and funds a variety of consumer and commercial (small to medium-size business) private label (closed-loop network) or bank card (i.e. MasterCard) programs ("Strategic Partner Programs")
Job Summary
The Assistant PM reports directly to the VP of SP Management and will assist and support the assigned Program Manager ("PM") in the management of the day-to-day oversight and supervision of a designated Strategic Partner and Strategic Partner Program. This includes, but is not limited to, overseeing the Strategic Partner's ongoing marketing of product offerings, credit programs, servicing operations, compliance management system, finance/settlement processes, program policies and procedures, account management practices, vendor management, and technology.
The Assistant PM interacts primarily with the assigned PM and is supported by each respective department within the Bank, as well as by third-party resources (i.e. compliance consultants, outside counsel) that are required for ongoing oversight, reviews, and monitoring of the Strategic Partner Programs. Each Strategic Partner Program is assigned a dedicated Compliance Manager. The Assistant PM, in support of the PM, will work closely with the Compliance Manager and the Compliance Department on all regulatory-related aspects of the respective Strategic Partner Program.
Responsibilities
- The Program Manager is the primary point of contact for each
assigned Strategic Partner in order to manage the ongoing oversight and
supervision of their respective Strategic Partner Programs from a holistic
perspective.
- Perform periodic risk-based targeted and annual site visits to
review and audit the Strategic Partners adherence to the Program Agreement and
applicable regulations. Interact daily with the assigned Compliance Manager and
each respective department within the Bank or third-party resource that is
required for ongoing oversight, program and product testing, reviews, and
monitoring of assigned Strategic Partners.
- Evaluate product-level performance and tracking reports supplied
by the Strategic Partner on a monthly basis. Produce monthly summary reporting
for each Strategic Partner and distribute to the SP Executive Management Team
utilizing the Strategic Partner Operations Support function.
- Manage the review and approval of program material and
documentation such as policies, procedures and processes.
- Maintain and manage to the Strategic Partner Management Log for each
respective Strategic Partner to track the resolution of issues, opportunities for
improvement, and best practice enhancements. The Management Log will include KPIs
as derived from the Strategic Partner Program Agreements.
- Maintain the Oversight Tracking Log, which summarizes and tracks
material oversight items for each respective Strategic Partner Program, on a
bi-weekly basis.
- Interact with the Banks Credit Department to manage all aspects
of the Strategic Partners credit program, including initial and ongoing review
and approval of credit policies, scorecards, account management strategies, and
the overall underwriting process.
- Support the Banks Credit Department to conclude the monthly or
quarterly financial review and dashboard of the Program Managers respective
Strategic Partner for submission to the Banks Loan Committee.
- Work with Outside Counsel to review and approve all required
Strategic Partner Program material.
- Support the engagement of any independent third party specialist
utilized by the Bank or Strategic Partner to review or audit such areas as
compliance or operations.
- Interact with the Banks VP of Compliance and the Strategic Partner
to manage the resolution and reporting of customer complaints.
- The Program Manager is responsible for scheduling the site visits,
preparing the site visit agendas, managing the site visits, drafting the Site
Visit Reports (in collaboration with other Bank employees who attend the site
visit), reporting any management findings or recommendations, and entering such
findings or recommendations on the Strategic Partners tab of the SP Management Log.
- Site Visit Reports are to be completed and presented to the Loan
Committee for review and approval within the required timeframe.
- Attend Loan Committee meetings to present credit policy reviews
and change requests, third party audit and review reports, annual and targeted
site visit reports, and annual risk assessments.
- Support the drafting of credit approval memorandums for any
amendment, extension, or renewal to an existing Strategic Partner Program
Agreement of assigned Strategic Partner Programs.
- Attend Audit Coordinating Committee to participate in third-party
audit reviews of assigned Strategic Partner Programs.
- Support Bank management during regulatory exams or internal
audits.
- Support the Business Development and Due Diligence/Implementation team
with the on-boarding of new Strategic Partners as assigned.
- Attend industry-related conferences and meetings and stay involved in ongoing training and educational opportunities to ensure relevant skills are maintained.
Position Requirements
- Bachelors degree
and a minimum of 5 years of consumer and/or commercial financing experience primarily
focused on operations of consumer and commercial private-label or bank card
products. Similar experience with a bank
card processor is a plus.
- Good people-management
and interpersonal skills including the ability to work well in a team or on an
individual basis.
- Experience dealing with regulators (FDIC, Utah Department of
Financial Institutions) is highly desired.
- Strong knowledge of the current banking regulatory
environment is required.
- Excellent ability to analyze complex issues and identify
suitable solutions.
- This position
requires travel to client locations equivalent to 25 35% of time.
- Ability to interface effectively with other departments and
operate in a fast paced environment with minimum supervision.
- Ability to recognize and focus on critical issues. Flexibility to balance and respond to
competing needs within the organization.
- Willing to work
flexible schedule.
- Willing to stay
after hours to finish special projects.
- Assertive self-starter,
with exceptional professional verbal/written skills, who is highly organized
and able to work independently to finish assigned projects.
- Solid working knowledge of various computer systems,
software and changing technology.
- Attention to detail, with the ability to plan strategically and execute tenaciously.
